Booking Terms

By making a reservation you are entering an agreement with Southcombe Barn at Widecombe in the Moor, Dartmoor, Devon, TQ13 7TU.

You may decide to make more than one Booking at the same time. The price charged in total for more than one Booking will always equal the prices charged separately for each individual Booking. All Bookings are available to be purchased separately at the same price as they are when more than one Booking is made. This means that any multiple Bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.

 By making a booking, you agree that: 

– You have read these Terms & Conditions and agree to be bound by them;

– The lead name on the Booking will be the person responsible for the Booking and shall be responsible for paying the deposit and the full price, for making any amendment and cancellation requests and for the payment of any additional charges. The lead name accepts these Terms & Conditions on behalf of all persons in the Booking; 

– You consent to our use of your information in accordance with our Privacy Policy

– You are over 18 years of age and where there may be age restrictions in place, you declare that you and all members of your party are of the appropriate age 

The Southcombe Barn online booking system enables Guests to make Bookings 24 hours a day. To confirm your booking, you must pay a 25{a0ea522548c7e71216c88007f7401ae8d1ed57f807106ac7a7a29465a40ecf6f} deposit (or full payment if booking within 10 weeks of your check in date) and the entire Booking will be subject to the cancellation policy as outlined in clause 2 below. Online, phone or email enquiries will be dealt with in the order they are received, but please be aware that we cannot guarantee reservation of your selected dates until the receipt of suitable payment. Any person wishing to make a booking via any of these methods acknowledges that such booking is made subject to these Booking Terms. If possible, we do recommend that you book on the Southcombe Barn website using the online booking system.

1. Booking and payments

1.1 In order to confirm your chosen Booking, you must pay a 25{a0ea522548c7e71216c88007f7401ae8d1ed57f807106ac7a7a29465a40ecf6f} non-refundable deposit as required (or full payment if booking within 10 weeks of the date of your check-in). The deposit is non-refundable as it covers costs incurred and services provided to enable your Booking. These include, but are not limited to, marketing and PR, Guest management, booking management, credit card fees and customer service.

1.2 Your Booking is confirmed and a contract between you and the Southcombe Barn will exist when we receive payment of the deposit and send you a booking confirmation. This Booking confirmation email will be sent within 24 hours and will contain the details of your Booking and of payments made and due. If you have not received your Booking confirmation email within the specified time, please notify us as soon as possible by email ( Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. We have no responsibility for any errors in any documentation except where an error is made by us.

1.3 Once the 25{a0ea522548c7e71216c88007f7401ae8d1ed57f807106ac7a7a29465a40ecf6f} deposit has been paid, the full balance payment will be due 10 weeks in advance of your check in. A reminder to pay your balance will be sent to you one week prior to this 10 week date, where applicable, by email. We automatically take the balance payment using the same card as used to make the deposit payment. It is your responsibility to advise us if we should use a different card and to contact us by telephone to arrange for alternative payment method. If the automated balance payment does not successfully go through as there is a problem with your card, such as it is expiring, then we will contact you to try and take alternative payment. If you do not make any payment due to Southcombe Barn by the due date for payment and at the latest within 5 days of this date, then with regret, we will cancel your Booking and terminate our contract with you. In these circumstances, your rights to a refund are set out in clause 2.3 and 2.4 below. Please note that if you have paid in a currency that is different to the original pricing, we will not be able to guarantee the same conversion rate that was used to convert the deposit payment.

1.4 Credit Card payments are processed via Supercontrol who provide booking services facilities to Southcombe Barn. We also use Eventbrite for events.

2. Cancellation by You

2.1 If you have to, or want to cancel or amend your Booking, this request must be sent to us by email ( and will be considered and responded to within two working days of receipt. Please ensure that you have received written confirmation of any changes to your Booking prior to travel. Whilst we will always try to help, we cannot guarantee that such requests will be met. 

2.2 Cancellation by you at any time will result in your 25{a0ea522548c7e71216c88007f7401ae8d1ed57f807106ac7a7a29465a40ecf6f} deposit being forfeited. The deposit is always non-refundable as it covers costs incurred and services provided to enable your Booking.

2.3 All bookings are non-amendable and non-refundable within 10 weeks of your check in date. If you need to cancel your booking within 10 weeks, the total cost of the accommodation including the deposit will be forfeited. Cancellation should always be in writing to

2.4 If you need to cancel your booking at a date 10 weeks or more in advance of your check in date, the 25{a0ea522548c7e71216c88007f7401ae8d1ed57f807106ac7a7a29465a40ecf6f} deposit will be forfeited. If the booking has been paid in full the balance will be returned to you, minus the 25{a0ea522548c7e71216c88007f7401ae8d1ed57f807106ac7a7a29465a40ecf6f} deposit. Refunds will be issued in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to book your stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.  Alternatively, if you paid in cash, your refund will be processed in the currency of the booking. Where this is different to the currency of the payment card, this will be converted at the current exchange rate on the day of the refund.

2.5 Cancellations made by you, at any time, may incur a £50 administration fee in addition to us retaining the non-refundable deposit. This represents the administration costs incurred by us to deal with such requests.

2.6 If extreme weather prevents you from reaching your holiday, taking, or finishing your holiday, you are still subject to these cancellation terms as outlined in clause 2.3 above. We strongly recommend that you take out a travel insurance policy which covers this eventuality. In the event of the property becoming unavailable (such as due to fire or flooding), we will endeavour to provide the Guest with suitable alternative accommodation, starting with any other accommodation that may be available with the at Southcombe Barn, or will refund all monies paid, or a proportion in the case of curtailment. Southcombe Barn cannot, however, pay any compensation or expenses as a consequence of such an event.

2.7 Cancellation insurance is available to purchase from many providers, but will be a third-party arrangement and not involve Southcombe Barn in any way. You are strongly recommended to take out personal travel insurance for all members of your party for UK holidays and you must take out personal travel insurance for international holidays, including for illness and cancellation due to Covid-19. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment. 

2.8 If you fail to check-in on your date of arrival your Booking will be cancelled and no refund will be due.

3. Amendments to your booking, requested by you

3.1 Amendments to your Booking can only be made more than 10 weeks prior to the check in date, after which time amendments may be treated as cancellation and our refund policy as detailed in clause 2.3 above may apply. All amendments are subject to availability and may incur a £50 admin fee detailed in clause 2.5 above.

3.2 If we can fulfil your request to amend your booking, any differences in price as a result of the amendment, will be paid by you in the case of an increase and refunded to you in the case of a decrease in price, e.g. amending your booking from low season to high season.

3.3 In the event that a date swap is offered, this will normally be agreed with a set timeframe to rebook and sometimes a credit against a future stay will be offered. The credit can only apply to a stay at the same space as originally booked.

3.3.1 If a date swap is offered, then the Booking Terms and Conditions applied at the time of your original booking will still apply. Therefore, if your date was swapped within 10 weeks of the original check in date, the 10 week cancellation policy set out in clause 2.3 applies to your new stay, even if the new check in date is beyond 10 weeks.

4. Refunds

If a refund is issued it will be in the same form and ratio as the original payment was made. Therefore, if a Gift Voucher was used to purchase the original stay, the refund will be back onto a new Gift Voucher at the same amount as originally used.

5. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party for your holiday, including holidays in the UK. It is your responsibility to ensure that the insurance cover is adequate for your needs, including cancellation and curtailment for any reason. Please read your policy details carefully and take them with you on holiday.

6. Changes and Cancellations by us

We will inform you as soon as reasonably possible if we need to make a significant change to your confirmed Booking or to cancel your Booking.

7. Cancellations due to events outside of our control

We may have to cancel a booking due to events outside of our reasonable control (see clause 22). In such circumstances, we will try and organise an any alternative Booking, or a refund but we will have no further liability to you.

8. Complaints & Procedure

We always aim to provide the best possible holiday experience, however, if you have any complaint or problems during your stay, please immediately notify us during the stay itself, so that the we have the opportunity to resolve the problem at the time. If you do not follow this procedure, there will be less opportunity for us to investigate and resolve your complaint and to make your stay as enjoyable as possible. Delays may also mean that the amount of compensation you may be entitled to, may be reduced or negated.

If, at the end of your stay with us, you feel we have not dealt with your complaint satisfactorily, we ask that the main booker submits a written complaint within 28 days of your return home to: Southcombe Barn, Widecombe in the Moor, Dartmoor, Devon, TQ13 7TU.

9. Our Responsibility for your Booking

In the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your Booking (or the appropriate proportion of this if not everyone on the Booking is affected).

10. Your Responsibilities

10.1 You are under a responsibility to behave in a proper, appropriate and legal manner whilst staying at Southcombe Barn with due respect to our other guests and their Property.

10.2 You are responsible for informing us of any losses or damage to the property as soon as possible. Please note that you will be liable to pay us for any losses or damage to the property caused by you or a member of your party (except reasonable wear and tear).

10.3 You must also leave the property by the check-out time specified on your Booking. If any guest behaves inappropriately or improperly (of which Southcombe Barn will be the final judge), or illegally, we reserve the right to ask the guest and their party (at their discretion) to leave the Property before the end of the holiday period and/or refuse any future bookings from you. Please note that this would be without the right to any refund.

10.4 No smoking, vaping, using e-cigarettes or lighting candles in any of our properties – this is strictly forbidden due to fire safety rules.

10.5 The use of outdoor spaces at Southcombe Barn including woodlands and the pond is at the guests own risk. We do not accept any liability for this. The Southcombe Barn site has open water, and rugged terrain which represent potential hazards. It is your responsibility to behave with due care and consideration on site at all times. Southcombe Barn will not be held liable for any damage or injury caused onsite due to your own risky behaviour.

10.6 The use of the Wild Spa is at guests own risk and only possible by following the guidelines and terms of use included in the Property.

10.7 If guests are using campfires then fires must never to left unattended and always kept under control. At certain times of the year it may not be possible to have open fires or BBQs.

10.8 Your personal belongings, vehicles, vans and their accessories and contents are left at your own risk.

10.9 Southcombe Bran or its staff will not be liable for the loss, theft or damage of any property nor for any injury, accident or mishap to any person whilst on site, however caused. Customers must ensure that their property is secured and fully insured for any unforeseen eventuality.

11. Pets

11.1 We do not accept pets without prior consent. You must obtain the prior consent of us before taking any pets to the property. If you take a pet without prior consent, we reserve the right to refuse you to stay at the Property, and/or they may ask you to leave the Property before the end of the holiday period. Please note that this would be without the right to any refund.

11.2 A nightly charge may be made by the Owner for each pet and additional terms may apply, you will be notified of this at point of Booking. Please check these terms carefully before booking and arriving.

11.3 Please do not leave your pets alone or unsupervised in the property at any time during your stay. For the safety and comfort of your pet we request that Owners exercise due diligence at all times, especially where the property is located near a road/livestock. We do not accept responsibility for the safety of your pet.

11.4 If any guest has an allergy to pets, please be aware that we cannot guarantee that a pet has not stayed in a particular Property. We cannot accept responsibility for any suffering which may occur as a result of such animals having been present in a property.

11.5 We ask that all owners of pets keep their pet under control at all times and to be responsible for ensuring that they do not damage the Property, livestock or vegetation during the stay. You will be liable for any damage caused by your pet. Any damage is to be reported to Southcombe Barn immediately. Any additional cleaning required, that may incur an additional charge, will be at our discretion.

11.6. If you are bringing a registered assistance dog with you to provide disability assistance, please notify us prior to making a booking by emailing

12. Special requests

If you have any special requests (for example dietary requirements, allergy, cots etc), please let us know at the time of booking. We will do our best to meet any special requests, but unfortunately, we can’t guarantee that they will be met and we will have no liability to you if they are not.

13. Maximum Numbers

Please note that except by prior arrangement confirmed in writing, only the number of persons specified on a booking confirmation may occupy a property. We reserve the right to refuse admittance or revoke a Booking if this condition is not observed and you are unlikely to receive any refund.

13.1 We reserve the right to sue the guest for any loss, damage or injury caused to the us, the Property or to other guests and/or their property.

13.2 We only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, you must contact Southcombe Barn prior to confirming your booking.

14. Group Bookings

Guests wanting to make a single sex group Booking (for example, a stag or hen party) should check with Southcombe Barn beforehand. In the event we do not accept the Booking then it is with regret, that the Booking may be cancelled, and cancellation fees may apply. It is the Guest’s responsibility to enquire with us beforehand to make sure that this type of Booking is permitted.

15. Pricing

15.1 Southcombe Barn reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur.

15.2 Rates are set per place in the currency specified by us. Where this has been converted into the currency of your preference, until the payment stage this will be an estimation only, based on a recent exchange rate. The original rate will be displayed before you confirm your payment and you will be given the option of paying in your own currency at our guaranteed rate, or paying in your own currency and leaving the conversion and any associated fees to your card provider.

16. Information & Accuracy

The information and prices shown on this website are varied from time to time and may change between the time you first view a property and make a Booking. You should check that all the details are as you expect prior to making a Booking. It is always possible that, despite our best efforts, some of the properties (including the features and extras available) may be incorrectly described and/or priced. If we discover this is the case after you have made a Booking, we reserve the right to contact you with details of the correct information and/or pricing and will give you the option to:

(1) proceed with the Booking based on the correct information and/or pricing, which may require the payment of an additional amount by you


(2) subject to availability, change your booking dates to dates when the pricing can be honoured and so no additional charge to you. In the event that a lower price can be offered for alternative dates then the difference would be refunded


(3) cancel the Booking. If we do not receive your instructions within 5 days of contacting you, we reserve the right to cancel your Booking without liability to you.

17. VAT

We are not registered for VAT and so no tax is payable. Where VAT is payable, the tax is included in the advertised holiday rental price. If the rate of VAT changes between the date of the Booking and the date of the stay, we may adjust the rate of VAT that you pay, unless you have already paid for the Booking in full before the change in the rate of VAT takes effect.

18. Visa, passport and health requirements

Unless you tell us otherwise, we assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the international Booking. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Owner of the Booking, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before the commencement of your holiday. Prior to international travel it is your responsibility to check whether it is safe to travel by visiting the FCO website

19. Governing Law and Jurisdiction

These terms and conditions have been drafted in accordance with and are governed by English law and the courts of England and Wales have exclusive jurisdiction in relation to any and all disputes arising out of these Agency Terms & Conditions.

20. Discrepancies

In case of a discrepancy between these Bookings Terms & Conditions and any other Southcombe Bran literature, these Booking Terms & Conditions shall prevail.

21. Validity clause

In the event that a court finds that a condition in these Agency Terms & Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Booking Terms & Conditions, which will continue to be valid and have full force and effect.

22. Events beyond our control

If we are prevented or delayed from complying with any of our respective obligations under these Booking Terms & Conditions or a contract for a Booking due to events or circumstances beyond our reasonable control, the inability or delay in performing those obligations will not be treated as a breach of these Booking Terms & Conditions or a contract for a Booking. Examples of such events or circumstances include fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, pandemic (including Covid-19), any national/local/regional government restrictions.


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